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CUSTOMER CARE  

WHAT IS DETAILING?

  • Automobile detailing is the practice of performing an extremely thorough cleaning and polishing of an automobile, both inside and out. Elements of exterior detailing include washing, claying, polishing, waxing or sealing. Interior detailing involves the cleaning of the interior of a vehicle using vacuums, liquid cleaners, and brushes. Engine detailing involves cleaning the engine bay area of dirt and grease by using degreasers and all-purpose cleaners.


WHY SHOULD I HAVE MY VEHICLE DETAILED?

  • Professional detailing is the best form of preventive maintenance for your automobile. Long-term exposure to acid rain, UV rays and dirt will harm your exterior and interior finish. Detailing will help your vehicle maintain a new appearance and provides environmental protection. Most likely your vehicle was purchased with only limited protection. Dealerships only use products designed to make the vehicle look good to potential buyers, without providing lasting protection. Pre-owned vehicles will often have unpleasant interior odors, dirty carpets and upholstery, scratched or oxidized paint, and a dirty engine compartment. These and many other problems can be corrected with a thorough detail. If you plan on selling your automobile, having it detailed is the best way to sell it quickly and will often increase the value.


MY CAR HAS A CLEAR COAT ON THE PAINT AND DOES NOT NEED WAXING.

  • The clear coat is part of the paint process used on most cars and trucks manufactured since the early 1990's. The first coat of paint (pigment) goes on flat without protection or durability. The clear coat will make the paint look translucent with a deeper shine. Pre-1990's and some newer autos consist of a single stage paint system, where the gloss and hardener is mixed with the color (pigment). Neither of these paint systems come protected from the manufacturer and MUST be waxed or sealed to protect them from the sun, pollution and other harmful elements.


MY DEALER ADDED A PERMANENT PAINT SEALANT.

  • Sealants will last longer than wax but still need to be re-applied every six to nine months. If you purchased a dealer sealant package, you will find that your contract requires you to have this re-applied at specified periods to maintain the warranty. A good quality wax is a completely safe alternative and will last for several months. Our best sealant will last up to nine months!


WHY SHOULD I CHOOSE DETAIL-N-MOTION?

  • What we do at Detail-N-Motion is par excellence. We are not just a water and bucket operation. We have been professionally trained and certified to clean your vehicle. We are also insured and bonded. As a high-end automobile cleaning business, each team member has a vested interest. Our reputation is on the line, as we are family owned and operated. Our area of expertise focuses on deep cleaning. We still clean the old fashion way, using cotton swabs and small brushes. We use enthusiast grade products and only use VOC compliant chemicals.  We are completely mobile and self-contained. We are capable of coming to your location and maintaining your vehicle.


HOW CAN I KEEP MY VEHICLE LOOKING GOOD BETWEEN DETAILS?

  • The key to keeping your vehicle looking good is to have it vacuumed and washed frequently. Whether the vehicle looks dirty or not, you should perform this level of preventive maintenance every week or every other week. This will insure that dirt and grime does not have time to impregnate the surfaces. Dark colored finishes will always require more frequent buffing and polishing to maintain a high gloss. You should have your vehicle completely detailed at least once or twice per year.


SHOULD I USE AN AUTOMATIC WASH TO CLEAN MY VEHICLE?

  • It depends on results you would like to achieve. Automatic car washers will remove surface dirt and grime. However, you will need professional detailing to remove paint contamination, oxidation, swirl marks and scratches. Automatic washers with cloth or brush applications are often contaminated with dirt. Such contamination could potentially damage the paint surface. Touch-less washes rely on very high pressure and strong chemicals to remove dirt, which can do more damage to your vehicle than any cloth or brush. The spray on wax you purchase from a carwash is water based and will only last about a week.


WHAT IS ENTHUSIAST GRADE PRODUCTS?

  • Detailers use three types of products: consumer grade, professional grade, and enthusiast grade. Consumer grade products are those found on the shelf at local auto part stores. Some are very good, but overall effectiveness is questionable. Professional grade products are purchased in bulk quantities to save on cost. They are typically good, but not exceptional. Enthusiast grade products are the cream of the crop and are only available through limited distributors. Professionals typically don't use these products because of the price. The higher price doesn't necessarily reflect higher quality. However, as with anything else, you typically get what you pay for. We are a high-end detail business and only use enthusiast grade products.


HOW CAN YOU DETAIL MY CAR AT MY HOME OR OFFICE?

  • Our mobile detail unit is fully self-contained, with soft water, carpet cleaning equipment, vacuum, electric generator, pressure washer and professional cleaning supplies. A typical detail will average 4-6 hours and maintenance cleanings are usually 1-2 hours. At your office, your vehicle is moved to a location where our services will not affect other vehicles. Once the cleaning is complete, you are notified immediately for your inspection and keys are returned. At your home, your vehicle is typically cleaned in your drive or garage. Upon completion, the area is cleaned and left the way it was upon arrival.


THE LOCAL CAR WASH CAN DETAIL MY CAR AT HALF THE PRICE.

  • A complete detail consists of a thorough cleaning of your vehicle, professional polishing and protection of surfaces. Many car washes will not commit to this level of cleaning, but will cover dirt with shiny, greasy solvent-based dressings and wax. A typical Detail-N-Motion detail will take 4-6 hours.